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05 May 2019

Dubai Islamic Bank named Best Performing Outlet by Dubai Service Excellence Scheme for Third Successive Year


Dubai Islamic Bank (DIB), the largest Islamic bank in the UAE, announced today that it has been awarded the ‘Best Service Performance Outlet’ for its Emirates Head Quarter branch for 2018, under the Banking Services business category at the Dubai Service Excellence Scheme (DSES). DIB outperformed all banks in this category to receive the award. Previously, the bank also received the same accolade for service excellence at its Emirates Head Quarter branch last year, as well as its Dubai Mall branch in 2017.

With the spirit of celebrating 25 years of excellence, the award was presented at a ceremony organized especially at the winning branch, in the presence of key authorities from Dubai Islamic Bank, Dubai Economy and Emirates.                

Speaking about the win, Nasser Al Awadhi, Chief of Consumer Banking at Dubai Islamic Bank commented: “We are pleased to be recognized with this prestigious award for a third consecutive year. As a leading player in the UAE financial sector, it is imperative that we consistently focus our efforts on enhancing our clients’ banking experience while being aligned to the ever-changing needs of our diversified customer base. This award highlights our commitment to delivering the best customer service possible as we continue to adopt the evolving global standards to enhance our service delivery. The award from DSES once again provides us with further impetus to improve and offer the best possible service to our customers as we move forward.”

The Best Service Performing Outlet in the Banking Services business category award is given to banks based on their optimal outlet appearance, on the comfortable, healthy and safe environment created within branches, on good teller service, on compliance to the right policies, on quality of service of employees, and on the customer happiness rating of the general service delivery based on the Happiness Meter.

Established in 2002, the Dubai Service Excellence Scheme is aimed at promoting excellence in customer service standards in the private sector and recognizing businesses that offer excellent service for their customers. The Scheme stresses ethical behavior among staff, a quality-driven internal culture, and a customer-focused approach to business.

The recent accolade follows a number of wins in honour of DIB’s customer experience leadership, most recently winning ‘Overall Best Branches’ from the Customer Experience Benchmarking Index Awards 2018, as well as ‘Highest Customer Satisfaction in the UAE’ within the Islamic Banking Category from the Service Hero 2018 Awards. The bank also received nine industry recognitions at the prestigious Islamic Finance News (IFN) Awards 2019; including the “Best Islamic Bank” in the UAE, “Best Islamic Bank” in Kenya, “Best Overall Islamic Bank” and the “Best Islamic Retail Bank” awards at the IFN Best Banks Poll 2018, among five other key accolades for the coveted “Deal of the Year”.