Dubai, February 1, 2017: Dubai Islamic Bank (DIB), the largest Islamic bank in the UAE, received four remarkable awards at two prestigious events this month, appraising its distinctive practices of delivering exceptional customer experience. The Bank collected three awards at the 2016 Service Olympian Awards, including ‘Best Customer Experience Strategy’, Best Customer Experience Improvement Program – Call Center and ‘Most Improved Call Centre. In a separate ceremony, the Department of Economic Development in Dubai presented Dubai Islamic Bank with the Gulf Customer Experience Award under the Financial Services – Banking and Investment category.
The Service Olympian Awards recognize organizations that are outstanding in their approach towards customer service and employee engagement. Both assessments are developed and conducted by the International Customer Service Institute, a global organization dedicated to establishing the highest standards in service quality worldwide.
The Gulf Customer Experience Awards celebrate and recognise the very best in Customer, Digital and Employee Experience across a broad spectrum of industry sectors and multiple categories. The Awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.
Sanjay Malhotra, Chief of Consumer Banking at DIB said, “We are delighted to win these four esteemed awards. This achievement shows that our unwavering focus of placing the customer at the center of all our operations is inherent in our business. Our ‘Customer First’ program is a key pillar of DIB’s strategic growth and is a bank wide initiative launched to develop a culture of service excellence. We strongly believe in combining our local tradition and heritage along with personal service, flexibility and innovation to give customer solutions tailored specifically to their financial needs, and these awards are testimony to our efforts.”
Musabbah Al Qaizi, Head of Electronic Banking Services & IT said, “These awards are an indication of our commitment to enhancing connectivity with our customers. As our customers increasingly move towards using digital platforms, we at DIB also strive to leverage technology and innovation to improve the customer experience and provide real time services and solutions. This is critical to maintaining our exceptional levels of customer service and matching the demands of a growing customer base. Winning the Most Improved Call Centre award is also a clear manifestation of DIB’s commitment towards the improvement programs we have developed in our Call Centre and undoubtedly demonstrates that we are listening to our customers’ needs and are well placed to meet their expectations.”
These achievements at the 2016 Service Olympian Awards build on the recognition that Dubai Islamic Bank received in 2015 for the Best Customer Experience Call Centre Award and Best Online Experience award for the Customer Experience Benchmarking Index.
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