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Collections related queries

In case you have any collections related queries and wish to discuss your payment issues, we have a dedicated team of finance counsellors under our Special Accounts Management Unit.

We always encourage our customers to reach out to us and discuss amicably the payment of their overdue amounts.  It is with pride that we would like to say that our bank policies are built around dignity and respect to our customers. We always believe in following fair practices and ensure that we practice responsible collections and do not follow policies that are unduly coercive in collection of dues.

We would like to emphasize to all our customers the benefits of making timely payment of their monthly obligations against the finance obtained. Please find below few of the issues which our customers will benefit from having regular payment history: 

  • Prompt payment protects the credit rating with the bank and associated benefits such as facilities at subsidized rates, attractive investment offers, automated credit lines etc.
  • Prevent late payment donations from being levied on overdue amounts.
  • Avoid negative impact on the credit rating with the bank as well with Central Bank and Al Etihad Credit Bureau.
  • Prevent legal actions from being initiated by the banks in case of continued defaults on payments.

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Our dedicated team of collection counsellors are always available to support our customers who are in need of assistance and ensure solutions are offered to get them back on a payment mode against their facilities with the bank. Please find below the different options to discuss your facility with one of our counsellors.  

  • You may reach out to us on our dedicated Collections Number: (+971) 4 5032400:
    8.45 a.m. to 4.45 p.m. Monday to Thursday
    8:45 a.m. to 11:30 a.m. & 1:30 p.m. to 4:45 p.m. Friday
  • Write to our Collection Counsellors at Finance.Counselors@dib.ae
  • You may visit our Collections Offices located in Dubai & Sharjah with the below details:

Collection Queries pertaining to Individual Retail Clients

Office Location: Al Maha Building, 5th Floor, Office Number 505, Al Moweleh, Sharjah, UAE 

8:45 a.m. to 4:45 p.m. Monday to Thursday
8:45 a.m. to 11:30 a.m. & 1:30 p.m. to 4:45 p.m. Friday

Collection Queries pertaining to Business Banking Clients

Office Location: Dubai Islamic Bank Al Nahda Building, 2nd Floor, Al Nahda 1, Al Nahda Dubai, UAE 

8.00 a.m. to 4.00 p.m. Monday to Thursday
8:00 a.m. to 12:30 p.m. & 2:30 p.m. to 4:00 p.m. Friday